Excerpt from a book

In a Nutshell - Six Ways To Make People Like You

• Principle 1 - Become genuinely interested in other people.
• Principle 2 - Smile.
• Principle 3 - Remember that a person's name is to that person the sweetest and most important sound in any language.
• Principle 4 - Be a good listener. Encourage others to talk about themselves.
• Principle 5 - Talk in terms of the other person's interests.
• Principle 6 - Make the other person feel important-and do it sincerely.